The Seamless Passenger Journey in Smart Airports
Technologies to cope with disruption and future growth
The last few years have seen continued investment in smart technologies by airports and airlines with an aim to remain competitive, improve the passenger experience and enhance both safety and security. COVID-19 will see much increased adoption of these technologies as airports seek to aid recovery, provide confidence to the public and find new efficiencies.
At the same time, passengers have heightened expectations due to the rapid development of digital capabilities in wider society, including ecommerce, mobile apps, retail, financial services, health and the smart home.
With a specific focus on the passenger facing journey (departures, arrivals and connecting journeys), this report will provide insight, guidance and trends exploring if, how, where and when these technologies will be introduced, as well as the driving forces, barriers and external factors associated with their deployment.
Creating a seamless and touchless passenger experience
It will also explore both on and off airport activity and look at specific touchpoints and industry trends associated with identify digitisation, the adoption of biometric technologies and how they will enhance passenger processing. The report will additionally explore how health screening and status will be incorporated into the seamless passenger journey in the post-COVID-19 environment.
Based on extensive primary research with the leading providers of smart airport technologies, the report will provide an unparalleled insight into the current and future development of the market and gives interested parties the opportunity to tailor the scope to meet specific requirements prior to commencement.
The report will focus on the passenger journey through the airport. It will be conducted with engagement of airports, airlines and solution/tech vendors to produce a detailed analysis of industry opinion, awareness and understanding, expectations and market readiness.
Concise update on the market, latest trends, future roadmap and market direction
Identify opportunities and adapt to new market conditions
Have a clear blueprint on how to implement a smart passenger experience and understand the efficiencies and ROI